{"showBanner":false,"urlFilters":[],"type":"warning","title":"Service Incident","content":"We are investigating reports of customers being unable to use our Zendesk Widget for support. If you need urgent assistance, please reach out to serviceincident@zendesk.com. For more information, .","linkURL":"https://support.zendesk.com/hc/en-us/articles/4577692745114-Service-Incident-May-4th-2022-Zendesk-ZBot-Widget-unavailable","linkText":"please read this announcement"}
Logo
Community
English (US)
languages
Deutsch Español Français 日本語 한국어 Português do Brasil
Current: English (US)
Sign in
  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting
  1. Zendesk help
  2. Chat
  3. Advice and troubleshooting

Advice and troubleshooting

Live chat

  • Why does my update timestamp change when there are no system or comment updates in the event log?
  • What type of triggers should I use to route chats to specific groups in Agent Workspace?
  • Using Chat
  • Analytics and reporting
  • Chat widget
See all 8 articles

Zendesk messaging

  • Why is my updated visitor information not reflecting in Agent Workspace? 
  • When do conversations timeout in messaging?
  • Using the web widget on a shared browser in Agent Workspace
  • How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
  • Can I update the requester in a ticket on the Agent Workspace and prevent tickets from being created from the updated requester?
See all 16 articles

Social messaging

  • Can I use my Talk number for WhatsApp?
  • Error: Failed to update your WhatsApp profile
  • Will messages sent through the auto-responder satisfy WhatsApp's 24-hour rule?
  • Can I set business hours for social messaging channels?
  • Does Zendesk support the WhatsApp number migration?
See all 26 articles
Zendesk 989 Market St., San Francisco, CA 94103 Privacy Policy | Terms & Conditions | Cookie Policy | System Status
Powered by Zendesk