Live chat advice and troubleshooting
General questions about live chat
- I can't see a Chat API created by another admin
- Can I create a shortcut in chat for only a visitor's first name?
- What chat events appear in the API when using the ticket comments endpoint?
- Can I start an internal chat with another agent?
- How can I oversee conversations in messaging and live chats?
Live chat departments, triggers, operating hours, and routing
- Why are chats not being routed to other available agents?
- Can I use a Chat trigger for messaging to notify if a department is offline?
- What type of triggers should I use to route chats to specific groups in Agent Workspace?
- Why do triggers route live chats to departments with no available agents?
- Recipe: Send proactive chat messages in your visitor's native language
How to troubleshoot issues with live chat
- Error message: This will end the chat
- Why do I receive the error: Chat is Disconnected?
- I can't see the live chat settings
- Error: "View only. You need to have Chat enabled to reply to this conversation."
- Chat server error: Try to refresh chat now
How to manage the widget for live chat
- Can I turn my chats into tickets when I am offline?
- How long does it take for an agent using the Zendesk Agent Workspace to answer a chat?
- Why are my customers being served articles instead of a chat?
- The chat option or "Get in touch" button is not appearing on my widget
- Can I turn off chat when there is no staff here?