Advice and troubleshooting

Live chat

• Using Chat
• Analytics and reporting
• Chat widget
• Managing Chat
• Chat accounts and billing

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Zendesk messaging

• What is the difference between Chat and messaging?
• Why can't I migrate to messaging?
• Why can't I find my live chat settings in messaging?
• When should I use Flow Builder and Support triggers in messaging?
• I'm unable to access Flow Builder

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Social messaging

• My Facebook integration stopped working
• I can't add my Facebook account to Zendesk
• There is no option to add Instagram to my account
• How do I troubleshoot issues with my Facebook channel?
• Can I set business hours for social messaging channels?

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