Advice and troubleshooting
Live chat
- Why does my update timestamp change when there are no system or comment updates in the event log?
- What type of triggers should I use to route chats to specific groups in Agent Workspace?
- Using Chat
- Analytics and reporting
- Chat widget
Zendesk messaging
- Why is my updated visitor information not reflecting in Agent Workspace?
- When do conversations timeout in messaging?
- Using the web widget on a shared browser in Agent Workspace
- How can I ensure the privacy of unauthenticated customers who use the Web Widget on a shared browser?
- Can I update the requester in a ticket on the Agent Workspace and prevent tickets from being created from the updated requester?
Social messaging
- Can I use my Talk number for WhatsApp?
- Error: Failed to update your WhatsApp profile
- Will messages sent through the auto-responder satisfy WhatsApp's 24-hour rule?
- Can I set business hours for social messaging channels?
- Does Zendesk support the WhatsApp number migration?