Issue symptoms
On the Zendesk Agent Workspace, I am unable to transfer chats between myself and other agents. I receive the following error: This will end the chat or This will close the current session.
Resolution steps
To transfer chats without seeing this error message, an admin of the account must open Chat and go to the Settings tab. Then, select Departments and open any relevant departments that you want to transfer the live chats. Check Enable in Chat > Save changes.
For more information, see this article: Serving Chats in the Agent workspace.
2 comments
Rachell Olsen
All of our departments are enabled and we continue to drop chats between agents.
Could it be something else?
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Joyce
This will require us to look into your account to troubleshoot. I created a ticket for this concern and we will reach out to you via email for assistance.
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