Question
Can I create a shortcut in live chat for only the visitor's first name instead of the visitor's full name?
Answer
No, there is only a placeholder {{visitor_name}}
to add the visitor's full name in a live chat shortcut.
For more information, see this community post.
As an alternative, if you migrate to messaging instead of live chat, you can use the Support placeholder {{ticket.requester.first_name}}
within a macro to populate only the requester's first name.
1 comment
Daniel Rivero
Hi, I'm looking for placeholders on a messaging (Chat), however {{ticket.requester.first_name}} is always showing up a blank - how can I do? perhaps using an automation?
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