Welcome to Chat
Get ready to reach your customers instantly, via web, mobile, and messaging.
Use these key resources to guide you to success.
Plan your Chat deployment
Follow our six-part guide to effectively launching Chat, from defining your goals to monitoring and improving Chat performance.
Read the guide
Set up Chat
Read an overview of the steps you need to take to start using Zendesk Chat. Find out what you need to know to build a team, set up your workflows, and add Chat to your website or Help Center.
Train your agents
Give your team the resources they need to become top-notch Chat agents. Here, your team will find links to configuring, using, and optimizing their Chat accounts.
See our Agent Guide
Analyze your Chat stats
Keep an eye the number and timing of your incoming chats, view agent activity numbers, have analytic reports emailed to you, and more.
Monitor Chat performance
Need more help?
Read the Chat documentation
Get troubleshooting advice for common problems
Ask our community for advice or share your own
If all else fails, contact us. We're here to help.