Using messaging in your sandbox

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  • Michael Smith

    I'd like to enable Zendesk messaging in my sandbox. I understand it's done through the Admin Center, under Channels. But my sandbox admin center doesn't have a Channels section. What am I doing wrong?


    This is what it looks like on our real instance:

  • Nara S.

    Hi there Michael! To note, the Channels icon is only present when an account has both an active Chat account as well as having Agent Workspace enabled.

    In case it helps for reference, you can find steps to enable Agent Workspace here.

    Nara S (she/they) | Zendesk Technical Support Engineer


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