Using messaging in your sandbox

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  • Michael Smith

    I'd like to enable Zendesk messaging in my sandbox. I understand it's done through the Admin Center, under Channels. But my sandbox admin center doesn't have a Channels section. What am I doing wrong?


    This is what it looks like on our real instance:

  • Nara
    Zendesk Customer Care

    Hi there Michael! To note, the Channels icon is only present when an account has both an active Chat account as well as having Agent Workspace enabled.

    In case it helps for reference, you can find steps to enable Agent Workspace here.

    Nara S (she/they) | Zendesk Technical Support Engineer

  • Rebeca

    Hi I'm trying to use messaging on our sandbox account but I don't see the option on the admin center. This is how it looks on the sandbox and the second image is how it looks on our live environment.


  • Christine
    Zendesk Engineering
    Hey Rebeca,

    Is Agent Workspace enabled on your Sandbox environment? See Activating the Agent Workspace for the steps.

    After you activate the workspace, you can set up social and web messaging channels.
  • Naomi Twery

    We have been using Zendesk Chat and are trying to test the chat function in the Agent Workspace in our sandbox. Does that also require separately turning on "social messaging"?

  • Laura Garwood

    I have Agent Workspace enabled in the Sandbox environment but cannot see Messaging, only the following: 

  • Cheeny Aban
    Zendesk Customer Care
    Hi Laura, 

    I have created a ticket to help you troubleshoot your issue in enabling messaging. 

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