Can I create a direct link to a live chat popout window instead of using the widget?

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5 Comments

  • Jon Gallez

    Does this have any impact on 3rd party websites by using the Chat function outside of the browser?

    0
  • Sairam

    In such a situation, are there any known ways of adding custom tags, e.g. If an organization wanted to include the direct-to-chat link in an email, but also wanted to ensure that within the chat initiated that way, there was some information (e.g. as tags attached to the chat), that said chat came from an email (e.g. adding a query parameter to the chat link itself)?

    0
  • Kevin Tovar

    LIFE SAVER! thank you so much for making it easy to understand and breaking down the phases i had no clue about that and realized that was my issue 

    0
  • Maky

    Hi Mark Nino Valencia

    I find the way to open the chat window with web widget but departments?, any other configuration? can i find a kind of guide to do that?

    Thanks.

    Maria

    0
  • DJ Buenavista Jr.
    Zendesk Customer Care
    Hi Maria,
     
    Thank you for reaching out to Zendesk Support. In regards to your concern, you can create a direct link to your live chat pop-out window instead of using a widget.
     
    Kindly follow the instructions in our article, Create a direct link to a live chat popout window instead of using the widget? for more information.
     
    Thank you!
     
     
    Kind regards,
    0

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