Enabling JWT single sign-on

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  • Nara S.
    Hi Raphael, if you're looking for general information on creating light agents within an account, you can find that information within the Setting Roles and Access in Zendesk article here. Otherwise, if you are looking to pass a light agent role via JWT, note that you can do so by passing the role parameter as agent while also passing the custom_role_id parameter to the id of your light agent role in the Admin Center. Cheers!
  • Naresh Aavula

    Hi Team,

    I working on replacing  https://myoldcompany.zendesk.com/api/v2/ api with  https://mynewcompany.zendesk.com/api/v2/

    the old api works with a specific zendesk login id and password being passed with basic authentication as an encypted format. To work with the new https://mynewcompany.zendesk.com/api/v2/,

    the same old login and password does not work for me, Should I need to change something here?

  • Dane
    Zendesk Engineering
    Hi Naresh,
    I'll create a ticket for you to directly look into this one. Please wait for my update via email and let's continue from there. 

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