Previewing your help center theme

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  • Joseph Reppen

    What's the point in previewing the different roles as there isn't any difference in the pages nor is there an option to change the view by roles?

  • Dane
    Zendesk Engineering
    Hi Joseph,
    This feature can normally be utilized to check how it will appear on certain users. For example, how your end users will see it vs your agents.
  • mfg

    Is there a specific url that allows you to jump between the preview and existing view? right now enabling preview takes quite a few steps. it would be helpful if you could tick a box in the live Guide agent header that goes between live and preview.
    for instance, if I make css changes, pull up the preview I will generally want to flip quickly between the current version and the changes. you either need to open windows side by side, or you load the preview, close the preview, drill down through the settings to customize>edit code to re-enable.
    having quick access in the header, perhaps next to the close preview button, would make comparing changes much faster and less likely to incur stray clicks in the customize menu.

  • Beto
    Zendesk Customer Care

    Hello mfg, thank you for your question!

    Currently, this is not an option, I'm afraid. Once you have opened the customization options, if you open the Help Centre it will open in preview mode and you should have an option to quickly close it: 

    But unfortunately there is not an option to quickly change back between the two whenever you wish. At this point the best recommendation would be, as you mentioned, to have two separate browser windows, to check the changes whenever they are made. 

    But this is a good suggestion to have. I can recommend that you create a feedback Post in our Community requesting this feature here.
    You can explain your use case and the more traction this post gets, the more chances there are for our Development team to consider implementing this in the future.

    I hope this was helpful!


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