If you support multiple brands, you can associate a brand with each of your X (formerly Twitter) accounts.
Tickets created through your X account will have the brand that you associated with that account. If you change brand for a X account, any new tickets will have the updated brand, but any existing tickets will not be updated.
To set brand for an X account
- In Admin Center, click
Channels in the sidebar, then select Messaging and social > X Corp
accounts. - If you haven't already done so, click Add X Corp account to add the X account you want to
monitor.
For more information, see Adding X (formerly Twitter) accounts.
- Beside the X account, click Edit.
- Select a Brand from the drop-down menu, then click Update X Corp account.
