Using metrics and attributes in reports

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  • Oanh Chau


    I would like to make report as the following format, could you please show me how to do this?

  • Justin H
    Zendesk Customer Care

    Hello Oanh Chau

    You should be able to make a report like this in the Support: Tickets Dataset. The screenshot below is a bare bones idea of what metrics and attributes you would need to use: 

    The Test Tag Inclusion metric I have here uses the following formula to display only solved tickets with the tags you specify: 

    IF (([Ticket status - Unsorted] = "Solved" OR [Ticket status - Unsorted] = "Closed")) 
    AND (INCLUDES_ANY([Ticket tags], "your_tag_here"))
    THEN [Ticket ID]

    You would need to make two custom metrics for your Large and Super Large tags, so they will show as separate columns in your report. 


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