Searching live chat and messaging conversations

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  • Chris

    Step one says to open the list of tickets I want to search from. Is that implying that the search will be limited to tickets in the currently selected ticket view?

    That doesn't seem to be how Zendesk works. Unless my Zendesk environment is missing something to make it work this way.

    To test this out I selected a view which only has 5 open tickets in it. I use the search field to search for a word I know to be in one of those tickets. The search results display a list of 9,000+ tickets.

  • Lisa Kelly
    Zendesk Documentation Team

    Hi Chris Fassano

    Thanks for the comment! I have updated the article so it doesn't imply that search results are limited to a specific view. 



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