Search works for:
- Live chat transcripts, regardless of Chat transcript visibility (Public or Private)
- All web and mobile messaging transcripts
- Open the Zendesk Agent Workspace.
- Click the Search icon () in the top toolbar.
- Enter your query in the search box.
You can enter any part of a conversation that you want to search for.
For newly-created messages, it can take 10-12 minutes for the conversation to be fully indexed and available in search results.
- Press Enter.
A list of search results appears. You can hover your mouse pointer over a ticket to see the results in context.
For more information on search, see Searching Zendesk Support data.