Managing single sign-on (SSO) configurations

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  • Chris Fassano

    Anton de Young - Are we able to delete SSO configurations? I don't see an option for that in the UI.

  • Dainne Lucena
    Zendesk Customer Care

    Hi Chris Fassano,

    At the moment we don't allow SSO configurations to be deleted. Hopefully, in the future, we can add that combined with logs & restoration features to deal with accidental deletes. 



  • Peter Boast

    We are currently configured for SSO through MO365 and Zendesk.  We would like to stop using SSO and just have username and password login.  What is the best process to acheive this?


  • Gabriel Manlapig
    Zendesk Customer Care

    Hi Peter,
    If External Authentication is turned off then Zendesk native authentication will be used when logging into Zendesk (username and password) and turning it on again will set it (SSO) as the default once more.
    To edit your user authentication:

    1. In Admin Center, click  Account in the sidebar, then select Security > Team member authentication.
    2. Un-check external authentication. For reference, please screeshot below:

    I hope this helps! Thank you!


  • abhishek sen

    If I have multiple SSOs setup, then how do we display all options in sign in?
    I see only one option "Continue with SSO" and that redirects to primary SSO all the time. 

  • Chris Rose

    What is the maximum number of SSO configurations we can have simultaneously?

  • Noly Maron Unson
    Zendesk Customer Care

    Hi abhishek,

    You can check How can I set up multiple Zendesk SSO integrations in separate help centers? for a workaround with this. 

    Hi Chris,

    The default Zendesk authentication method allows the creation of two SSO options.

    Hope this helps.


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