Funneling orders through Zendesk

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  • Permanently deleted user

    Hey Anton! Thanks for detailing this process - I'm curious if this can work for our needs, but we need to make sure that we provide a purchase order that includes every line item. These orders could have up to 20 items, so I could have multiples of each field created and then hidden using form conditions but this seems like it would not work for a long term solution (plus that would be a lot of additional custom fields). 

    I'm testing out custom objects, though the nice thing about having data on ticket fields is that I can use placeholders to calculate totals in trigger actions. At that point, do you think it makes sense to find a 3rd party solution? 

  • Mike DR
    Zendesk Customer Care
    Hi Charlie! If you'll create a lot of custom fields for the orders and it could exceed the limit of how many can be added and integrating a 3rd party tool would help too.

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