The process described in this article are relevant to customers using Zendesk Chat Phase 4. To determine which version you’re on, see Determining your Zendesk Chat account version.
Link your Zendesk Chat account with Zendesk Support to manage chats and tickets from one place. You must be an administrator or the account owner to complete these steps.
To set up Zendesk Support in Chat
- Open your Chat dashboard at subdomain.zendesk.com/chat.
- At the top of the page, click the Zendesk Product Tray icon () .
- Follow the onboarding instructions to complete the installation.
Once user ends the chat will the zendesk sends chat details to customer's email id?
If you are referring to the chat transcripts, then, yes, these will be sent to your customers as long as you are using both Zendesk Support and Chat products. You can look at using automatic ticket creation with public transcript visibility. For more information, please check it here: Setting up Zopim Chat in Zendesk
I hope that helps!
I found my way here from this article: https://support.zendesk.com/hc/en-us/articles/4408824425626
I'm not sure I understand all of the nomenclature "standard agent interface", "Phase 3", "Phase 4" but I'm pretty sure I'm on "Phase 4" and I'm definitely on a Suite subscription.
So I think the chat setup instructions on this page here applicable to me. However, I don't see anything about configuring ticket creation options for this Zendesk Chat Phase 4. I've poked through what appear to be all of the Zendesk chat settings from within the chat dashboard pages and I don't think I've seen any such settings. Are these settings not configurable for "Phase 4"?
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