Notifying external targets

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6 Comments

  • Dave Kaminsky (Qumulo)

    Hello can you (zendesk) that payloads sent via the HTTP target is encrypted (HTTPS) or not encrypted (docs do not mention https so assumed plan text).

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  • Daniel Pawluk

    @...

    As long as your target url is specified using https:// the HTTP target will use https:// & encrypt. While http:// will work we don't recommend using it except for maybe testing placeholder content (lorem ipsum, etc) to make sure your payload looks okay. In any production scenerio https:// should be used. I hope that helps, I'll file a ticket with the docs team to add some more context to the documentation. 

    Cheers!

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  • Daniel Prouty

    Hello,

    Can you notify a distribution list by adding it as an email target?

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  • Dane
    Zendesk Engineering
    Hi Daniel,
     
    Yes, I have tested it on my end and it went through without any issue.
    0
  • Stephen Skobel

    Is it possible to have these notifications get triggered to a chat within Microsoft Teams?

     

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  • Dane
    Zendesk Engineering
    Hi Stephen,
     
    Instead of targets, you can utilize web-hooks instead. Microsoft teams have their own incoming web-hook that you can be used in Zendesk to send notifications. Unfortunately, we can't support you on how to set it up. 
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