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Single sign-on (SSO) options in Zendesk



Edited Sep 30, 2024


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46 comments

Hello,

I have a site that is hosted on an AWS server with authentication. I want to know if users log in to Zendesk and when they click on the site link within Zendesk, they are able to access the site without them to login again on that site. Any help would be really appreciated.

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Hi

Our platform has multiple customers. some log in via username and password and some log in via their own internal SSO. Once they have logged into our application, I would like them to be able to click a link and be re-directed to our help centre without having to log in again, albeit to a different site. Is this possible? If so, what is the best way to achieve this?

Thanks

James

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Barkha Bhatia

Zendesk Product Manager

Hi James Skene The way you are describing your use case it looks possible. Do you mind creating a support ticket for this where someone from Zendesk can help you and also have the opportunity to ask questions specific to your setup?

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Barkha Bhatia

Zendesk Product Manager

Hi Rakesh Singh

Could you please create a support ticket and provide additional details of your use case, screenshots anything else which can help support agent to understand your setup? Thanks.

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Does this SSO feature of Zendesk allow the end-user to sign in to other applications from Zendesk?

Example: If I add an external link in the user's data in the details field and then on clicking it the corresponding URL will load and the authentication needs to be handled by Zendesk SSO. Is it possible?

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Mike DR

Zendesk Customer Care

Hi Akshay!

That would depend on how you Setup your SSO, following the steps here will integrate your own SSO to be used in Zendesk. If you sent a Zendesk link to them and they are required to sign in using SSO, they will be redirected to that login.

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Hi. I'd like to have two different SSO options, one for team members, and another for end users. However, when I enabled the different settings, a team member was presented and able to use the end-user SSO to login to their team member account, granting admin privileges bypassing our 2FA requirement, which we want to avoid.

Is it possible to require a specific SSO for team members? And if using the other SSO, that the user would be logged in only as an end-user?

Thanks.

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Cheeny Aban

Zendesk Customer Care

Hi Luciano, 

I created a ticket on your behalf so that one of our Engineers will be able to help you with your desired SSO configuration. 

I hope that helps!

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Hi

When sending a link to an article to resolve a customer issue, is it possible to validate that user as a Zendesk user and allow them to view the article without logging in?

Thanks

James

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Ivan Miquiabas

Zendesk Customer Care

Hi James, 
 
Thanks for reaching out! 
 
This will actually be upon the settings of your Help center, If required sign in is enabled, then most probbably users will still need to log in. But if its not, then it will not prompt them to login. Hope that helps! 
 
 
Cheers! 

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Hi there, 

We're on the Professional plan and want to know if it's possible to allow some articles to be seen publicly, without the need to sign into our platform? We've got the articles set to ‘Everyone’ but this is everyone who is logged in. We've got some technical articles we want visible publicly to non-platform users, i.e. developers implementing our tool.

Thanks!

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Tony

Zendesk Customer Care

Hi Tom!
 
According to this article, by setting the access to Open or Closed, and by setting the proper visibility to the article, I think that should be possible. It also depends on which settings you currently have in your instance, but generally speaking these two articles should respond to your question.
 
Feel free to reach out ot our support if you want to investigate your settings.
 
Best, 

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Hello Im trying to setup SSO via SAML using AWS Cognito but keep getting when I try to create a SAML identity provider and upload the metadata file with my subdomain. Any ideas?

requestId: c11a3874-619a-49b3-96d8-92df08fb985c time: Thu Sep 05 2024 18:45:17 GMT+1000 (Australian Eastern Standard Time) code: InvalidParameterException message: Unable to find IDPSSODescriptor in provided idp metadata object

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Hi there,

I just want to clarify that we can implement Enterprise SSO on JWT/SAML for our end users using their login information from our website we currently use.

Enabling JWT (JSON Web Token) single sign-on.
Enabling SAML single sign-on

I feel like a lot of the language in the docs is vague enough I'm worried it actually might not be possible.

Thanks,

Eoin

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hi All 

some advise will be highly appreciated, we have deployed Zendesk app through Intune on Andriod Devices but when users try to login to the app using google SSO it fails as intune uses one common (corporate)  google account to deploy the aap and when user tries to login, App picks up the default account and throws the error login failed. is there any way to change the google login options which allow users to login to the app as an individuals ? 

 

thanks so much Malik

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Does Zendesk saml support Azure Entra B2C ?

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