Workflow: Create a view to show satisfaction ratings with comments

Create a view to track all the Support tickets that received a satisfaction rating with a comment.

Note: Views do not show archived tickets. To report on CSAT data for historical tickets, see the article: Explore recipe: Display all customer satisfaction comments.

To create the view

1. In Support, add a new view
2. Under Tickets must meet all of these conditions to appear in the view, add the condition Status Category | Greater than | New
3. Under Tickets can meet any of these conditions to appear in the view, add the below conditions
   • Satisfaction | Is | Good with comment
   • Satisfaction | Is | Bad with comment
     
4. Under Formatting options, add the Satisfaction column. If turned on for your account, you can also add the Satisfaction Reason column. 
   • Satisfaction displays whether the rating is good or bad
   • Satisfaction Reason displays the predefined options your customers select when they give a negative rating. For more information, see the article: Working with satisfaction reasons.
5. Click Save

Note: In accounts with custom ticket statuses deactivated, use the condition Status instead of Status category.

There's no column that shows satisfaction rating comments in a view.

For more information, see the article: About CSAT (Customer Satisfaction) ratings in Zendesk Support.