Getting started with email - Part 1: How the email channel works

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4 Comments

  • Devin Henrickson

    Is it possible to set up an email that will not make a support ticket but a way to view my email? If not I think that would be a great suggestion. So agents can look at there work email and see important stuff.

    2
  • Dave Dyson
    Zendesk Community Manager

    Hi Devin,

    Zendesk isn't designed to be an email client, so that's not possible. Thanks for the input!

    0
  • Fábio Melo

    Hello,

    I have been looking all around and I can't find where to change a string from the email a user receives when registering (which I also got upon registering on this support platform). This is what I am trying to modify:


    "Create a password
    If you didn’t sign up to {something} using this email address, you can safely ignore this email."

     

    I found where to change the text above that, but not this one.

    Any help is appreciated

    0
  • Christine
    Zendesk Engineering
    Hi Fábio,

    These system-generated emails are among the earliest communications you'll have with a customer, and can be updated to better match your brand or organization's guidelines.
     
    You may refer to the following article for the step:
    0

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