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Turn on multiple languages in your account to create a multilingual workflow. Once added, you can manage translations for email notifications and adjust business rules to cater to users' language preferences. If necessary, you can remove languages.
If you plan to support multiple languages, you must turn on the languages in your account. You can turn off supported languages at any time.
After setting your supported languages, you then create and manage translations of all content sent in email notifications. See Providing multiple language support with dynamic content.
If you have a help center, you might also want to turn on the languages you want to support in your help center. See Configuring your help center to support multiple languages.
This article contains the following sections:
Adding the languages you want to support
To support multiple languages, you must first select the languages from the list of available languages in Zendesk.
To add supported languages
-
In Admin Center, click
Account in the sidebar, then select Appearance > Localization.
- Under Additional languages, click in the Add active languages box.
-
Select a language from the list.
To search, start typing the language you're looking for.
- Continue to add multiple languages as needed.
- When you are finished adding languages, click Add.
- Click Save.
Now you need to create and manage translations of all content sent in email notifications, and modify your business rules to automatically send that content based on the user's language using dynamic content. See Providing multiple language support with dynamic content.
Your language settings can be used throughout Zendesk to create a multilingual workflow. For example, you can create automations or triggers that route tickets through your workflow based on the language setting of the requester. See Using a requester's language in your business rules.
Removing supported languages
You can remove languages from Zendesk if you are no longer supporting them.
To remove supported languages
-
In Admin Center, click
Account in the sidebar, then select Appearance > Localization.
-
Under Additional languages,
click Remove
(
)
next to the language
name.
- Repeat to remove additional languages as needed.
- Click Save.