Creating a messaging Web Widget

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19 Comments

  • WhitePages - whitepages

    How do you delete a messaging web widget? 

    2
  • Miranda Burford
    Zendesk Product Manager

    Hi Walter,

    By delete, do you mean remove the Web Widget listing from the Channels list in Admin Center?  This isn't possible today but it's something that we are considering in the future.

    If you want to remove the widget from your website, then you should delete the code snippet from loading on each page.  This won't remove the listing from the Channels list though.

    Thanks,

    - Miranda.

    2
  • WhitePages - whitepages

    Hey Miranda,

    Thanks for the quick response!

    Yes, that's what I meant. I was testing and now have a widget in my view that's obsolete but not a huge deal.

    Thanks again. 

    1
  • Miranda Burford
    Zendesk Product Manager

    Thanks Walter.  Appreciate the feedback.  This is something that we are hoping to address in the future (no timeframes that I can provide at this stage though).

    - Miranda.

    0
  • Cheryl Hoskins

    Can you change the height of the messaging web widget? For example, I notice on Zendesk site on mobile, the widget takes about half of the height in portrait. But on our site, the widget takes the entire viewport height. 

    0
  • Christine
    Zendesk Engineering
    Hi Cheryl,

    If you are using the Web Widget, currently the customization is limited to the following:
    Configuring the widget frame
    Configuring the widget launcher
     
    At this time it is not possible to change the size (height) of the Web Widget.
    0
  • Gabriela

    How can we hide 'Powered by Zendesk" message from the messaging web widget? The message wasn't there until today. Thank you 

     

    0
  • Tyler Heckman

    How do I change the offline message when the messaging bot can't connect to an agent? Right now it says "Hi there! Thanks for reaching out to us. We're offline right now, but we'll respond to your message when we're back online in a few hours" and we want to change it

    0
  • Arianne Batiles
    Zendesk Customer Care

    Hi Gabriela,

    If you are referring to the Zendesk logo in the messaging widget, you can uncheck the "Show Zendesk logo" found in the Admin Center > Messaging > Choose a widget > Style tab. 

     

    0
  • Arianne Batiles
    Zendesk Customer Care

    Hi Tyler Heckman

    You can change the All Agents Offline trigger in the chat dashboard.

    0
  • Kenya Roberts

    For the main color of the widget bubble, how can we make the inside chat bubble icon/words be white instead of black?

    Also, how do you change the icon or headshot that appears to the left of the agents responses?

    0
  • Viktor Osetrov
    Zendesk Customer Care
    Hello Kanya,
     
    Unfortunately, we don't have a native solution, except "Style" web widget option. 
    Technically, its possible to solve this task via some custom HTML/CSS/JavaScripting.
    You should add a new CSS rules like that via your website DOM manipulations:
     
    .jPbmEF path {
    fill: #ffffff;
    }
     
    Have attached an example

    Hope for your understanding
    1
  • Kenya Roberts

    Thank you. But what about the icon/headshot to the left of agent responses? Can we customize this?

    0
  • Viktor Osetrov
    Zendesk Customer Care
    Hello Kenya,

    Yes, you can customize it natively via "Style" settings.
    Just choose "Frame" -> "Position" -> "Bottom left"

    Hope it helps
    1
  • Leo Medalla

    Is there a way so that the chat widget when opened that it doesn't cover the entire screen when on Mobile Devices (smartphones)

    0
  • Marko Ilic

    Hello, is it possible to send organization name and id in user token along user external_id, name and email, so Zendesk could recognise which organisation user belongs?
    Example:

    export interface ZendeskTokenPayload {
    external_id: string
    email: string
    name: string
    scope: 'user'
    organization: string
    organization_id: string
    user_fields?: {
    role?: string
    }
    exp?: number
    }



    1
  • Evelyn Flynn

    I've asked in the dev community about this but thought I might as well post here too. Is there currently any way to do version pinning when implementing the web widget on our site? (if we want to only use a certain version of the code)

    0
  • Mike DR
    Zendesk Customer Care
    Hi Marko!

    Base on our article: Enabling authenticated visitors for messaging with Zendesk SDKs, it does show in the example that you can add the external_ID
    0
  • Adrian

    Hello, 

    I need some help please. I added the Web Widget to our Help Centre, but when customers send messages and all agents are offline/invisible, the messages are not converted into tickets and the chats from the customer's side remain open. 

    How can I set please the Web Widget to convert messages into Tickets. We do not wish to have live chat, but we want the web widget. In our other help Centre we had the Classic Web widget and that was doing it. Can you please advise how I can do it on the new plans. 

    2

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