THE PROBLEM: Customers reach our for various reason but each interaction is treated the same.
THE SOLUTION: Provide top customers the attention they need while tailoring communication to address all customer requests.
HOW TO START
Step 1: Organize using Views so your team sees what's specific to them
Step 2: Tag VIP to prioritize high priority customers
SLA’s: You can set up SLA's to provide customer requests faster turnaround time based on tags like VIP
Step 3: Use business rules (in settings) to push to view
Business Rules: You can set business rules to define if a set of conditions is met take these actions. To prioritize VIP customers, you would add the following conditions.
- Tickets less than solved
- Tickets that have VIP Tag