Question
What is the minimum internet speed requirement for Voice and live chat?
Answer
Zendesk doesn't have a set requirement for minimum speed because there are external factors that can affect the network speed. As a general rule, each agent connected to your network should have a stable network connection of 10Mbps for both upload and download speeds.
If you have concerns about network issues for agents on Talk, access the network test by Twilio on the agent's browser to diagnose potential issues with your network connection. The test specifies your network details which include common issues highlighted in red.
For more information about the Talk network requirement, see the article: Talk network requirements.
For more information about the Chat network requirement, see the article: How do I configure my network for Chat?
0 comments
Sign in to leave a comment.