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Creating custom ticket statuses



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Colleen Hall

Zendesk Documentation Team

Edited Nov 19, 2024


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37 comments

Colleen Hall Is there any update on the different Brands/Groups having different custom Ticket Statuses?

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Bobby Koch

Zendesk Luminary

Jay Krishnan its available now in an EAP i believe

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Colleen Hall

Zendesk Documentation Team

Hi Jay Krishnan , form-based custom ticket statuses are currently in a closed beta. Please follow the announcements section to get updates on the general availability release of this feature.

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When exporting tickets data from a view, it seems to only export custom status ID and not the actual text value. Is there a way to change that? 

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Is there a way to customize the color of the ticket statuses? It would be great to be able to assign different colors to make it easier to review at a glance.

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Good morning, 

Is it possible to nest the different status - like if we have mutliple PENDING status, they are under PENDING and there is an arrow for the list - like we nest other custom fields.

 

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Agreed with Heidi Ritzenthaler and Stacey Horowitz .

 

I created a feedback post here , please vote and comment on to get it up higher on the list!

 

thanks,

Carmelo

 

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