Explore recipe: Counting the agents who use the knowledge section

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  • Brooke Hamilton

    Anyone else getting an HTTP error message on step 6?

  • Giuseppe
    Zendesk Customer Care

    Hi Brooke,

    I was able to recreate the recipe with no error. Please  ensure that you are using Knowledge Capture dataset under Guide when you recreate this query.

    If you're still getting an error message even when using the correct dataset, see if the steps in this article will help - General performance issues troubleshooting guide. See if you'll encounter the same error when using a different device/connected to a different network.


  • Walter

    Hi Giuseppe,

    I think Step 3 needs to be updated.  Other than that, this recipe is really useful! 

  • Erin O'Callaghan
    Zendesk Documentation Team

    Thanks for pointing this out,Walter! I've updated step 3 to use the correct dataset name.


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