Using the Make API call step in an AI agent for messaging (Legacy)



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Aimee Spanier

Zendesk Documentation Team

Edited May 07, 2025


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70 comments

Hi Shiyu Zhu also curious about Carlton's question if you have any thoughts. How can we insert variables that are customer-specific via an API call with FlowBuilder? 

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Is there any variable we can use to identify the user other than external_id? Such as a ZenDesk ID we could sync to our db

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We are planning to expose external_id as a system variable in Q1,2023. 

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Is it possible to access the external_id value of the user?

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Hey Gauri Sanil

This is not possible but this use case has been prioritized on our roadmap to solve for H1, 2023. Thanks 

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Is there a way to send the current user context to the make an api call step with the help of a variable ? I want to present a different flow for authenticated versus anonymous users in flow builder...can you let me know the details ?

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Hi Diego Villarreal,

Unfortunately it isn't possible to send data as a payload via a GET request; you will need to use the appropriate POST or PUT request method.

I've logged this as feedback to our product team who may look at adding this as additional functionality in future updates depending on demand.

Sorry I couldn't be more help!

Tipene

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Hey Gabriele Sannicandro
Thanks, I have captured your feedback for us to fix. 

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Hi Tipene Hughes - we noticed that we can send a payload body with POSTs but not with GET requests. Is it possible to enable us to send a payload in a GET? That would solve our problem of not letting us include e-mails in the URL of the original GET request but rather in the body.

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Hey okean123
Thanks for the feedback.  The issue has been fixed and it would be great if you can confirm. 

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