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Configuring your firewall for use with Zendesk



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Kristie Sweeney

Zendesk Documentation Team

Edited Feb 10, 2025


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9 comments

does zendesk provide Static IP's

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Jason Schaeffer

Zendesk Customer Care

Hello Amit!

At this time, Zendesk is not able to offer static IP's, as we rotate them as needed for security purposes. If you would like to know more about how you can retrieve current addresses for use in your systems, you can follow the steps in this article here to find that IP information.

Thanks!

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Hi, 

I am just wondering, how often the IPs are rotated?

I have to add them to our Cloudflare bypass so would be tricky if they are rotated frequently. 
Thanks

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Darenne

Zendesk Customer Care

HI Vj! I hope you're doing fine. 
 
Unfortunately, Zendesk does not have an actual answer when IPs are rotated. We rotate them as needed rather than on any sort of set schedule. We do not offer proactive comms around changing our IPs. This endpoint (https://subdomain.zendesk.com/ips) should be updated with the quickest and most accurate information available. I hope this clarifies it! 

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Thanks for the heads up Darenne

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Darenne

Zendesk Customer Care

Hi Vj, I am glad I was able to help! Have a lovely day. 

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I've noted that webhooks are coming from the subnet below. Can we rely on it? 

NetRange:       216.198.0.0 - 216.198.63.255
CIDR:           216.198.0.0/18
NetName:        ZENDESK-NETWORK
NetHandle:      NET-216-198-0-0-1
Parent:         NET216 (NET-216-0-0-0-0)
NetType:        Direct Allocation
OriginAS:       AS21880, AS16509, AS14618
Organization:   Zendesk, Inc. (ZENDE-3)

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Hello,

I have used the https://{our-subdomain}.zendesk.com/ips method to list the main Zendesk ingress and egress IP addresses.

Could you please clarify if these IP addresses are used exclusively for our subdomain, or if they are shared with other Zendesk customers' subdomains?

Thank you and regards!

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When is IPv6 support planned to be added? 

I posted this need for IPv6 due to a Federal Mandate

 

https://support.zendesk.com/hc/en-us/community/posts/7426156855322-IPv6-Support-for-upcoming-Federal-Mandate

 

We have regulatory obligations from our federal customers to offer IPv6 on our domains


 

 

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