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  • Jorge Hueso Giner

    Hi! I would like to get more information about the sunshine data manager (EAP) but I am not authorized to see that site. Could you please publish it or tell me how I can access to it?

    Thanks in advance!

  • Brett Bowser
    Zendesk Community Manager
    Hey Jorge, 
    It looks like that EAP is no longer active. I've copied the most recent update from our PM regarding this: 

    We have been hearing from a lot of our Customers that they would like to see Custom Objects integrate seamlessly with Tickets, Triggers and other features of Zendesk. We have started our journey in improving Custom Objects and intend to make considerable progress in 2022 around this.

    Given that we are building a new version of Custom Objects, we will not be taking up any new EAP requests for Sunshine Data manager at this point. However, those of our customers already using this capability can continue to do so. Please reach out to me ( or to your Customer Success team if you have any questions.

  • Janete Klepacz

    I want to CANCEL MY ACCOUNT.


  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Janete,
    The account owner can cancel the account at anytime under:
    Zendesk Products icon () in the top bar, then click Admin Center > Billing > Subscription > Go to Cancellations. Click "Cancel your account".
    Please note that the cancellation your entire Zendesk account is immediate, so be sure to export any data prior to cancelling! 
    For reference, please see this article: How do I cancel my account?
    I hope this answer your questions. Thank you!
  • D Hooper

    I signed up for the free trial on Zendesk, but was blocked. I then purchased the service and was still blocked. I contacted support and they activated my account. However, I signed up for the free trial for the sales module, but when they activated my account I have the help desk module. I contacted the person who helped me and they said they forwarded a message to my account manager, but it has been about three days now and I have not heard anything back yet. How do I find and contact my account manager? 


  • Kacey Zeccola
    Zendesk Community Manager

    Hi D Hooper I'm glad to see that you were able to get in contact with your account manager today, but let us know if you need any further assistance.

  • GF Admin

    Hi Lisa,

    I am reaching out to check on the progress of our ticket # 11752684. It has been, more than 2 months since we renewed our subscription and unfortunately, we haven't received any updates or responses from our Renewal manager regarding the invoice discrepancy for charging the service that we requested to remove from our subscription plan even before the renewal date.

    This matter is extremely urgent. Requires attention. Our team heavily relies on the services provided.  We kindly ask for expedited assistance in resolving this issue.

    Could you please provide us with an update, Eagerly anticipate a prompt resolution.

    Thank you.



  • Brett Bowser
    Zendesk Community Manager
    Hey GF Admin,

    I checked on your ticket and it looks like it's been escalated to our Sales team as of 10 minutes ago. 
    They will follow up with you there with more information.
    Thanks for bringing this to our attention!
  • Jamie

    We are also having issues getting a renewal agreement after initiating in November. Submitted a ticket this am if someone could help asap #12251998. Much appreciated. 

  • SUbodh Singh

    Hi Team,

    I'm integrating Zendesk in my tool/application where we need the OAuth 2.0 process for authorization, I have gone through the official documentation of API reference for the same, but facing an issue.


    I have created an account on Zendesk and created the Oauth Client APP. when we are authorized with the same account it works fine. when we authorize another Zendesk account then it's not working getting an error (Invalid Authorization Request No such client) 


    here is URL for the reference:


    If possible, let's us help to connect with developers for a quick call.


  • Daniel Torres (Danny Torres)

    Need to know if I have an active account please,

  • Lindsey Koch

    As in a personal or agent or public or professional? Either way we've reached each other , I like what I see. All allow it 😉


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