I'm unable to edit the ticket subject

Issue symptoms

I tried to edit the ticket subject field but the edit does not appear in either the ticket events or the ticket subject itself.

Resolution steps

This issue occurs because of two primary reasons:

• The subject ticket field is not activated.
• The field is not set up to be editable by end users.

If either of these is not set up properly, make the corresponding change to ensure that the field is both active and editable for end users. 

For more information on how to make this change, see this article: Editing and managing your ticket fields.