Announcing a new location for skills-based routing in Admin Center

Return to top

2 Comments

  • Rafael Santos

    Exciting to see this Routing UI consolidation around Custom agent status, agent capacity, and skills.

    How are the Capacity rules planned to look like for GA?

    0
  • Barry Neary
    Zendesk Product Manager

    Hi Rafael Santos

    We are planning to add capacity rules to a beta release in August - enabling you to specify max capacities for individual agents or groups of agents

    Barry

    0

Please sign in to leave a comment.

Powered by Zendesk