Error: Export failed. There was a problem exporting your Smart List

Issue symptoms

I received the error: Explore failed. There was a problem exporting your Smart List when attempting to export contacts from a smart list in Zendesk Sell.

Resolution steps

The export fails when certain columns in the smart list conflict with the export tool.

To resolve the error, export your smart list without the column values below.

• Ongoing Sequences
• Completed Sequences

Note: The Next email column will not cause the export to fail, but will not be present in the exported file.

For more details on exporting, see the article: Exporting a smart list.