What's new in Zendesk: August 2022

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  • Zozo Kako

    I want the Arabic translation

  • Lisa Kelly
    Zendesk Documentation Team

    Hello Zozo 
    We don't translate our help center articles into Arabic. We have English, Spanish, Brazillian Portuguese, French, German, Japanese, and Korean.

  • Nicholas Borg

    The "Improved readability for the deal attributes column" for Sell is a welcomed addition - could we also have the same view for Leads and Contacts? It also helps with consistency.

  • Bianca Cascio

    Our main tickets page got updated and it's very tricky to use now, these changes are not allowing us to work correctly.
    All we can see is a small preview of what we are currently writing and what is written to us, the pictures are very small as well.
    We can't do our regular tasks like this, it's almost impossible to continue working.

  • Alice LO

    When scheduled email and task alert function can be added?

    We have escalated about the message delay in zendesk for months (notification received is a few hour earlier) can be resolved? 

    Thank you.

  • CJ Johnson
    • New Chat dashboard redirect links are available in Admin Center. You can use these links to navigate to Chat settings from Admin Center. The links include redirects to Chat shortcut settings, Chat trigger settings, and Chat routing settings. See Using Zendesk Admin Center.  

      Where and how? The linked article contains no references to this and has not been updated in August, and I just checked and the process to set up a new chat agent is still like a ton of clicks that takes you through 3 separate profile pages per agent, just to turn on chat for an agent. What has changed? 
  • Lisa Kelly
    Zendesk Documentation Team

    Hi CJ

    Here's where the new redirect links are located in Admin Center, as shown in the article. You have to have Chat enabled on your account to see them. You can open the Chat dashboard directly from these links. 


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