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Managing content tags



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Elizabeth Williams

Zendesk Documentation Team

Edited Jun 21, 2024


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End users searching for content on a specific subject can click a content tag to open a search page with links to a collection of help center content that shares the same tag.

How does one expose the content tags to the end users? I could not locate the relevant code in any theme. I also could not locate a corresponding helper to customize the theme and give the end users ability to see and click on the content tags.

There is a helper that is also related to the functionality of related articles, related_articles. However, this helper is not the same as the content tags. I would expect to see something like Label object when it comes to content tags. Any ideas? 

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Tetiana Gron

Zendesk Product Manager

Hi Ihor Tomilenko,

Please check "Add content tags to articles and posts" section of Help center templating cookbook.

It might be a bit confusing but `related_articles` helper is not related to content tags. 

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Heather Rommel

Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

Hi, we hit the 200 tags limit and want to consolidate but I don't see a way to export. Did I miss it?

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