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Exporting a view of tickets to a CSV file



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Kristie Sweeney

Zendesk Documentation Team

Edited Jun 21, 2024


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7 comments

Hello,

Is it possible to disable ticket view export option for agents? I checked the role permissions and it seems they shouldn't have access to it but this option remains available in Support. Is that a native feature? 

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Sydney Neubauer

Zendesk Luminary

Magda Wierzbicka I don't believe there is a permission tied to this (your screenshot is regarding Explore reports) but I agree that there should be as there is PII that we would not want Agents to have access to. If you make a feedback post, definitely link me to it!

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Does Views support Dynamic Content Placeholder , current CSV get download with {{dc...}} , this not get converted to actual Text.

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Sydney Neubauer

Zendesk Luminary

+1 to what Jihoon Lee (이지훈) has stated - this is a huge liability as we have data that should not leave Zendesk and the fact that any Agent can do this, is a huge concern

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Hello,

Is there a way to edit the way the data is exported in the CSV file?

In one of the reports, we get percentages and have to identify and format % in a long list of data. Is there a way to format or remove the % in the exported csv without altering the report?

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Ivan Miquiabas

Zendesk Customer Care

Hi Tatiana, 
 
Thanks for reaching out! 
 
We do not have an option to edit the way data is exported in the CSV file. Although you do have an option to use a program like Microsoft Excel or Google Sheets to edit it after the Export. Importing and exporting values for ticket fields
 
 
Hope that helps! 

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We have PI and PII within ZenDesk. There needs to be a way to enable this for certain team members or admins only. 

 

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