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Managing SLA policies



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Colleen Hall

Zendesk Documentation Team

Edited Jun 21, 2024


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I would like to organize SLA into Groups - similar like in Ticket Forms. That way each group can clearly see its own SLA policies

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Shawna James

Community Product Feedback Specialist

Hey Efrat, thank you so much for taking the time to provide us with your feedback here. I wanted to point you in the direction of our product feedback forum for Support where we collect product feedback and where our PM’s review feedback from our customers. We would greatly appreciate you using this forum to share your feedback with us for better visibility. Here is our product feedback template to get you started. Thank you!

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