Can I view the personal macros of other users on my Zendesk account?

Question

Is it possible to view or edit other users' personal macros?

Answer

Only admins can view and edit personal macros made by other users. These macros can be accessed and edited by using the macros API endpoint. Admins can also see macros created by other agents in Admin Center, where they can clone them and make them available for all agents to use.

For more information on macros, see these articles:

• Creating macros for repetitive ticket responses and actions
• Organizing and managing your macros