Question
Is it possible to view or edit other users' personal macros?
Answer
Only admins can view and edit personal macros made by other users. These macros can be accessed and edited by using the macros API endpoint. Admins can also see macros created by other agents in Admin Center, where they can clone them and make them available for all agents to use.
For more information on macros, see these articles:
2 comments
Gabrielle Rosso
Hello,
As some agents created personal macros but are no longer employed, how could I delete these macros? I am an admin in the system.
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Christine Diego
Downgrading or deleting an agent does delete their personal views and personal macros. This is immediate and permanent. You can also check this article for details Best practices for removing agents.
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