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Can I view the personal macros of other users on my Zendesk account?



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Stephen Fusco

Zendesk Digital Resources Team

Edited Sep 15, 2023


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2 comments

Hello, 

As some agents created personal macros but are no longer employed, how could I delete these macros?  I am an admin in the system.

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Christine Diego

Zendesk Customer Care

Hi Gabrielle,
 
Downgrading or deleting an agent does delete their personal views and personal macros. This is immediate and permanent. You can also check this article for details Best practices for removing agents.  

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