About messaging triggers in Admin Center

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  • Pedro Castro

    Hi, I don't see the "Messaging Triggers" option in my admin center yet. Is there something I need to do to see it?

  • Ronie Ranoy
    Hi Pedro,

    The rollout of Messaging Triggers into the Admin Center from Chat Dashboard is done in phases. If the Messaging Triggers is not yet in the Admin Center of your account, then this is not yet rolled out into your account and the access to Messaging Triggers is still from the Chat Dashboard as discussed Chat triggers in Zendesk messaging.

    The rollout will finish by September 30, 2023 as advised in Announcing improved messaging backend.


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