Using generative AI to expand and enhance the tone of help center content (EAP)

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5 Comments

  • Rebeca

    This is really cool!

    I can see the option is activated in our Admin Center and on the agent workspace, however, I don't see it in Guide. Anything I should check or consider to have this enabled when working on the articles?

    Thanks 

    1
  • Pascal Turmel

    Same as above. How we can test this feature?

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Pascal Turmel

    Have you signed up for the GenAI EAP in Knowledge? The link to the sign up form is at the top of the article :) 

    0
  • Sara Andrade (SabiApril)

    Is there a shortcut for this tool? It would be so helpful if there was one

    0
  • Katarzyna Karpinska
    Zendesk Product Manager

    Sara Andrade (SabiApril)
    We don't keyboard shortcuts for them atm (we'll think about introducing some), but you can always use tabbing to get to it if that speeds the work up for you. 

    0

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