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Creating ticket deletion schedules



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Kristie Sweeney

Zendesk Documentation Team

Edited Jan 21, 2025


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4 comments

Hi,
As a user based in the EU, the rest of the team is in the United States (we have no EU customers). How does this update affect our tickets? Thanks, Rachel

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Any consideration or development of deletion schedules based on Ticket Comments?

Example - 1 week after ticket close, delete any Comments containing Email Address

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Please correct me if I am wrong, but can I delete a ticket that is not archived as part of this feature?
I mean, let's say I want to set a schedule that deletes tickets after 30 days. I can't do it because schedule deletion only affects archived tickets, which means at least 120 days after the ticket was solved.

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Hello Almog Zamir 

You're right; scheduled deletion only applies to archived tickets, specifically those solved for at least 120 days. It isn't possible to schedule deletions for tickets less than 120 days old.

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