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Generating and publishing your WFM schedule



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Colleen Hall

Zendesk Documentation Team

Edited Feb 12, 2025


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Will it be possible for the system to allow the following features:

 

Manual Break Optimization - Instead of requiring users to click into the schedule and edit the time manually, why not enable a drag feature for convenience?

 

OverTime Plotting - Tymeshift restricts overtime plotting by not allowing additional shifts outside scheduled hours. As a workaround, we extend the original schedule and apply a task for documentation and agent visibility. Will it be possible to add a schedule slot without extending the start and end shifts?

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