Question
How can I identify the corresponding brand ID for each brand when using multiple brands?
Answer
To identify brand IDs and configure certain apps or make specific API calls, use one of these methods:
Method 1: From the Guide Admin console
- Open any Zendesk product. Click the Zendesk Products icon (
) in the top bar, then select Knowledge > Knowledge Admin
- The URL of the page includes the brand
id
with a long number, for example:https://yoursubdomain.zendesk.com/knowledge/lists/default/1/1?brand_id=id
- To view the ID of other brands, switch the brand via the brand selector at the top left corner of the page and the brand ID will change in the URL after the
brand_id=
part
Note: If you do not see the selector, you only use one brand.
Method 2: Brand List via API call
To see a full list of brands including their IDs and additional information, make an API call using the following endpoint: GET /api/v2/brands
https://{subdomain}.zendesk.com/api/v2/brands.json
For more information, see these articles:
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