Question
How can I identify the corresponding brand ID for each brand when using multiple brands?
Answer
To identify brand IDs for various operations, such as configuring certain apps or making specific API calls, use one of these methods:
Method 1: From the Guide Admin console
- Open any Zendesk product. Click the Zendesk Products icon (
) in the top bar, then select Guide. - The URL of the admin page includes the brand ID (e.g.,
https://yoursubdomain.zendesk.com/hc/admin/brands/id) - To view the ID of other brands, switch the brand you're viewing via the brand selector at the top of the page and the brand ID will change in the URL after the
brands/part.
Method 2: Brand List via API call
To see a full list of brands including their IDs and additional information, make an API call using the following endpoint: GET /api/v2/brands
https://{subdomain}.zendesk.com/api/v2/brands.json
For more information, see these articles:
7 comments
Nick Altmueller
HI, es tut mir leid, aber dies funktioniert nicht.
wir bekommen nach dem Brand in der URL keine ID angezeigt, und das ob wohl wir über 10 Brands auf unserer Instanz haben.
Die war bis vor wenigen Wochen noch möglich, wir benötigen dringend die Brand IDS, und haben keinen API zugriff.
0
Nick Altmueller
Wie erhalten wir die Brand ID - die 12 Stellig Zahl?
0
Kelly
The API does not seem to work for multiple brands when trying to integrate with a third party software to create a section. It just keeps giving a 403 error.
0
Terri Swallow
You can also find the brand ID by inspecting the code in the Admin Center's brand management screen; the form for each brand's settings has an action property like
/brands/<BRAND_ID_HERE>It would be great if this were displayed as plain text on that page.
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Carmelo Rigatuso
Why is it so hard to find the brand ID? Why can't it appear in the brand settings or in the URL of the brand page, like groups and forms?
1
Ivan Miquiabas
Thanks for reaching out! If the first method did not work out, then you can simply run this API script:
To see a full list of brands including their IDs and additional information, make an API call using the following endpoint:
GET /api/v2/brandsFor more information, see these articles:
0
Coda Payments
hi Salim Cheurfi, what if I have a multi-brand but do not create the Help Center from Admin Center - Brands? where can I find the Brand ID then?
0
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