Question

How can I identify the corresponding brand ID for each brand when using multiple brands?

Answer

To identify brand IDs for various operations, such as configuring certain apps or making specific API calls, use one of these methods:

Method 1: From the Guide Admin console

  1. Open any Zendesk product. Click the Zendesk Products icon () in the top bar, then select Guide.
  2. The URL of the admin page includes the brand ID (e.g., https://yoursubdomain.zendesk.com/hc/admin/brands/id)
  3. To view the ID of other brands, switch the brand you're viewing via the brand selector at the top of the page and the brand ID will change in the URL after the brands/ part.

Method 2: Brand List via API call

To see a full list of brands including their IDs and additional information, make an API call using the following endpoint: GET /api/v2/brands

https://{subdomain}.zendesk.com/api/v2/brands.json

For more information, see these articles:

  • List brands
  • Setting up multiple brands
  •  
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