| Announced on | Rollout on |
| January 31, 2024 | January 31, 2024 |
Zendesk is introducing a new pre-trained intent model tailored to the travel, hospitality, and tourism industry. These intents can be used with intelligent triage and advanced bots, offering automated and consistent classification of incoming tickets and conversations, which can be leveraged in business rules, workflows, routing, and more.
This announcement answers the following questions:
What’s changing?
We’ve launched a brand new intent model for travel, hospitality, and tourism. This new addition to our suite of models is designed to meet specific needs of airlines, bus lines, travel agencies, car rentals, and booking management.
Why is Zendesk making this change?
We’re focused on expanding the capabilities of AI for all customers. Our teams are continually training existing and new models to provide the benefit of these features for a wide variety of use cases and workflows.
What do I need to do?
If you’re in one of our supported industries for intents (retail, software, financial services, insurance, employee experience, and travel) but don’t yet use intelligent triage, or if you’ve enabled intelligent triage but don’t see intent predictions on tickets, contact Zendesk Customer Support for help coordinating the next steps with your account team.
If you’re interested in using the Zendesk Advanced AI add-on, see Buying the Advanced AI add-on or contact your Zendesk account representative.