- The account owner, often the person who created the account, is a special type of administrator with access to areas of Zendesk that other admins do not. There can be only one account owner. See Understanding Zendesk Support user roles.
- Billing admins are admins that have special permission to help the account owner manage subscriptions. See About billing admins.
Any Zendesk admin can open the Contacts page and view account contacts, but only the account owner can make changes. The account owner can use the Contacts page to view account contacts, add or remove billing admins, and change the account owner
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Opening the Contacts page
You’ll find the Contacts page in Admin Center.
To open the Contacts page
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In Admin Center, click
Account in the sidebar, then select Billing > Contacts.The Contacts page appears. Admins will see a view-only version of the page. The account owner will see buttons and menus to make changes.
Admins can use this page to find billing admin contact information to manually request subscription changes or discuss the status of subscription change requests.
In addition, the account owner can use this page to:
Finding account contacts
The list of team members who are account contacts can be searched by user profile properties, such as name and email address, filtered by last sign-in, and sorted by last sign-in and creation date. Additionally, you can modify settings for any account contact from the list.
The account owner is always shown at the top of the list, making the owner easy to find.