| Announced on | Rollout starts | Rollout ends |
| July 30, 2024 | July 30, 2024 | July 31, 2024 |
We’re excited to announce that the ability to merge organizations is available for all accounts. With this feature, admins can now merge two organizations into one. This helps you save time by not having to manually move data from one organization to another.
This announcement includes the following topics:
What is changing?
Admins can merge one organization into another. When organizations are merged, all users, tickets (including archived and closed tickets), and domains are merged into one organization. Changes related to an organization merge are reflected in the audit log and in the ticket events of affected tickets.
A public API is also available for merging organizations, showing the status of an organization merge, and listing the merges for a specific organization.
Why is Zendesk making this change?
Merging organizations is a long term customer feedback request that we’re committed to addressing. This change will save Zendesk admins hundreds of hours manually updating tickets, users, and organization records to merge orgs.
What do I need to do?
The ability to merge organizations is available to all Zendesk accounts. To learn more, see Merging organizations.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.