Zendesk will perform critical maintenance which will impact performance for customers using Sell across all Pods on 21st and 22nd of October, 2024 during the times listed below.
Affected products: Sell
|
Date |
Start Time |
End Time |
|
|
Mon - October 21, 2024 |
All Pods |
08:00 UTC / |
11:00 UTC / |
|
Tue - October 22, 2024 |
All Pods |
08:00 UTC / |
11:00 UTC / |
Expected behavior:
The Communication Centre in Sell will not load and every Sell customer's interaction with anything related to the functionality the email of will be impacted, such as receiving/sending emails which can take longer or not happen at all. Other features that might be disturbed are: notifications, data export and import, file upload and sales pipelines automations. More information on general Sell resources and core functionality can be found here.
This timeframe was chosen so we can better track any possible issues arising from this activity, as the influx of emails during the week is more straightforward to monitor.
Why we're doing this:
The Zendesk Database team is upgrading databases for increased reliability and performance.