| Announced on | Deprecated on |
| October 9, 2024 | October 31, 2024 |
Zendesk Chat will no longer offer end users the option to fetch their name and email address from Google or Facebook to identify their name and email address to businesses. This change only applies to end users who are not using Google or Facebook to sign in; end users who are currently signing in using this method will still be able to do so.
This announcement includes the following topics:
What is changing?
In Zendesk Chat, when your end users are asked to identify themselves, they can enter their name and email address manually or connect their Google or Facebook profiles to fetch this information.
After this feature is deprecated, end users will no longer see the option to sign in via Facebook and Google accounts. However, they will still be able to provide an email and name to identify themselves. The social messaging features supported by Zendesk messaging will not change.
The change will only prevent new usage of this sign-in option. End users who have used this option before deprecation will still be able to do so.
Why is Zendesk making this change?
Zendesk messaging provides a better end-user experience for using social channels to contact businesses. You are encouraged to explore the features described in here.
What do I need to do?
No action is required from you for this change.
If you have feedback or questions related to this announcement, visit our community forum where we collect and manage customer product feedback. For general assistance with your Zendesk products, contact Zendesk Customer Support.