Zendesk AI agents are AI-powered chatbots that interact with your customers on messaging, email (including API and web form), and voice (EAP) channels. They can have conversations with customers and perform actions in authorized systems autonomously, automating and resolving issues so that your human agents can focus on more complex work.

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AI agents support many languages in responses generated from use cases, generative replies, and agentic AI. 

Language understanding is multi-directional and thus can support horizontal (left-to-right and right-to-left) and vertically written messages.

Transliteration is not supported for language input. Users must use the native script of the supported language. For example, Russian must be entered in Cyrillic; transliterated text, such as using Latin characters for Russian, won't be recognized. 

Tip: If you don’t see your language and want to request that we consider adding support for it, contact Zendesk Customer Support.

This article contains the following topics:

  • Languages supported by use cases, generative replies, and agentic AI
  • Languages supported by automatic translations

Languages supported by use cases, generative replies, and agentic AI

Use cases, generative replies, and agentic AI fully support any of the languages in the list below. 

  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Bengali
  • Bosnian
  • Bulgarian
  • Burmese
  • Catalan
  • Chinese
  • Croatian
  • Cushitic
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Ewe
  • Finnish
  • French
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian
  • Hausa
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Italian
  • Japanese
  • Kannada
  • Kazakh
  • Kinyarwanda
  • Korean
  • Latvian
  • Lingala
  • Lithuanian
  • Luganda
  • Macedonian
  • Malay
  • Malayalam
  • Marathi
  • Mongolian
  • Norwegian
  • Odia
  • Oromo
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Serbian
  • Shona
  • Slovak
  • Slovenian
  • Somali
  • Sotho
  • Spanish
  • Swahili
  • Swedish
  • Tagalog
  • Tamil
  • Te Reo Maori
  • Telugu
  • Thai
  • Turkish
  • Twi
  • Ukrainian
  • Urdu
  • Vietnamese
  • Wolof
  • Xhosa
  • Yoruba
  • Zulu

Additional languages outside of this list may also be supported, but we cannot guarantee that an AI agent will be fluent in them.

Languages supported by automatic translations

When you add a supported language with automatic translations available, an AI agent’s system replies and dialogues are automatically translated by AI. The source of the translations is always the default language.

Automatic translations are available for any of the languages in the table below.

  • Arabic
  • Bulgarian
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Simplified Chinese
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese
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