AI agents support many languages in responses generated from use cases, generative replies, and agentic AI.

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AI agents support many languages in responses generated from use cases, generative replies, and agentic AI.

Language understanding is multi-directional and supports horizontal text written left-to-right and right-to-left, as well as vertically written text.

Transliteration is not supported for language input. Users must use the native script of the supported language. For example, Russian must be entered in Cyrillic; transliterated text, such as using Latin characters for Russian, won't be recognized.

Tip: If you don’t see your language and want to request support for it, contact Zendesk customer support.

This article contains the following topics:

  • Languages supported by use cases, generative replies, and agentic AI
  • Languages supported by automatic translations
  • Languages that support pronoun formality

Languages supported by use cases, generative replies, and agentic AI

Use cases, generative replies, and agentic AI fully support any of the languages in the list below. Additional languages outside of this list may also be supported, but we cannot guarantee that an AI agent will be fluent in them.

  • Albanian
  • Amharic
  • Arabic
  • Armenian
  • Bengali
  • Bosnian
  • Bulgarian
  • Burmese
  • Catalan
  • Chinese
  • Croatian
  • Cushitic
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Ewe
  • Finnish
  • French
  • Georgian
  • German
  • Greek
  • Gujarati
  • Haitian
  • Hausa
  • Hebrew
  • Hindi
  • Hmong
  • Hungarian
  • Icelandic
  • Igbo
  • Indonesian
  • Italian
  • Japanese
  • Kannada
  • Kazakh
  • Kinyarwanda
  • Korean
  • Latvian
  • Lingala
  • Lithuanian
  • Luganda
  • Macedonian
  • Malay
  • Malayalam
  • Marathi
  • Mongolian
  • Norwegian
  • Odia
  • Oromo
  • Persian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Serbian
  • Shona
  • Slovak
  • Slovenian
  • Somali
  • Sotho
  • Spanish
  • Swahili
  • Swedish
  • Tagalog
  • Tamil
  • Te Reo Maori
  • Telugu
  • Thai
  • Turkish
  • Twi
  • Ukrainian
  • Urdu
  • Vietnamese
  • Wolof
  • Xhosa
  • Yoruba
  • Zulu

Languages supported by automatic translations

When you add a supported language with automatic translations available, an AI agent’s system replies and dialogues are automatically translated by AI. The source of the translations is always the default language.

Automatic translations are available for any of the languages in the table below.

  • Arabic
  • Bulgarian
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Simplified Chinese
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese

Languages that support pronoun formality

The languages in the table below support pronoun formality.

  • Albanian

  • Amharic

  • Arabic

  • Armenian

  • Bengali

  • Bosnian

  • Bulgarian

  • Burmese

  • Catalan

  • Croatian

  • Czech

  • Danish

  • Dutch

  • Estonian

  • French

  • Georgian

  • German

  • Greek

  • Hausa

  • Hebrew

  • Hindi

  • Hungarian

  • Icelandic

  • Indonesian

  • Italian

  • Japanese

  • Kannada

  • Kazakh

  • Korean

  • Latvian

  • Lithuanian

  • Macedonian

  • Malayalam

  • Marathi

  • Mongolian

  • Norwegian

  • Persian

  • Polish

  • Portuguese

  • Punjabi

  • Romanian

  • Russian

  • Serbian

  • Slovak

  • Slovenian

  • Spanish

  • Tagalog

  • Tamil

  • Telugu

  • Thai

  • Turkish

  • Ukrainian

  • Urdu

  • Vietnamese

  • Yoruba
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