Add-on | AI agents - Advanced |
For each AI agent you create, you can define its individual persona and tone of voice.
- Persona refers to the identity of an AI agent, or how it presents itself to your customers. For example, does it interact with your customers as a friendly peer, or more like a professional guide?
- Tone of voice refers to the type of language the AI agent uses when responding to customers. For example, does it elaborate in its answers to customers, or keep its responses short and to the point?
Persona and tone of voice settings are configured on the Persona page of the UltimateGPT settings.
Before you get started, see Building an AI agent persona and tone of voice for guidance on creating an AI agent that gives your customers the best experience with your brand.
Tip: You can also create instructions for an AI agent that further influence how it interacts with your customers.
Related articles:
- Best practices for using instructions and custom tone of voice to influence advanced AI agent responses
- Using instructions to influence advanced AI agent responses
To update an AI agent’s persona and tone of voice
- In the top-right corner, use the AI agent drop-down field to select the AI agent you want to configure the persona and tone of voice for.
- In the main menu on the left, click Settings > UltimateGPT > Persona.
- On the General tab, fill in the following fields:
- AI Agent Name: Enter the same name that you used when you created the AI agent. This name is shown to your customers in the chat widget.
- Company Name: Enter the name of your company. This is how the AI agent knows what company it works for, if a customer asks it.
- (Optional) Business Profile: Enter one or two short, factual sentences in English that describe what your company does. This information gives the AI agent context so that it can give the most appropriate responses. Keep this description focused on simple text about your company's business domain, rather than marketing-focused material that could potentially influence your AI agent's behavior.
Note: Make sure not to add instructions for the AI agent to the business profile, which might lead to unexpected errors.
- (Optional) Click Test to open a test window on the right, where you can get an idea of how these options affect the AI agent’s responses before proceeding.
- Click Save.
- Click the Tone of Voice tab and fill in the following fields:
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Select a tone: Select one of the following options to configure the AI agent’s style of communication:
- Professional: (Default) A patient and informative tone.
- Informal: A casual and friendly tone.
- Enthusiastic: An enthusiastic and conversational tone.
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Custom: A custom tone created from scratch or an edited version of one of the tones above. If you select this option, write a short description that tells the AI agent how to speak to customers. For example, “You maintain a polite, approachable, and conversational tone throughout the conversation.”
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Answer Length: Select one of the following options to configure the approximate length of each of the AI agent’s responses when it consults a knowledge source:
- Short (30–60 words)
- Medium (60–90 words)
- Long (90–120 words)
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Very Long (120–150 words)
Note: These options affect only responses where the AI agent consulted a knowledge source. The appropriate lengths of conversational responses are left up to the AI agent.
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Select a tone: Select one of the following options to configure the AI agent’s style of communication:
- (Optional) Click Test to open a test window on the right, where you can get an idea of how these options affect the AI agent’s responses before proceeding.
- Click Save.
- On the Pronoun Formality tab, select either of the following options for each language you’ve activated in your AI agent’s settings:
- Use Formal Pronouns: Selected by default. AI agents use formal pronouns, conveying respect, when communicating with users in the specified language.
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Use Informal Pronouns: AI agents use informal pronouns, conveying familiarity, when communicating with users in the specified language.
Note: For languages that don’t distinguish between formal and informal pronouns (for example, English), neither option is selectable.
- (Optional) Click Test to open a test window on the right, where you can get an idea of how these options affect the AI agent’s responses before proceeding.
- Click Save.
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