Access to the AI agents - Advanced add-on is controlled in Admin Center, where an admin must first create an account for a user and assign them an appropriate user role.
A client admin can then control which specific AI agents an individual user can access. How this AI agent access is controlled depends on whether the user is a client user, client editor, or another client admin.
This article contains the following topics:
- Managing AI agent access for client users
- Managing AI agent access for client editors and client admins
Related articles:
Managing AI agent access for client users
Client admins can control which AI agents can be accessed by client users.
To manage AI agent access for client users
- In AI agents - Advanced, in the left sidebar, select Organization
management > User access.
The Users page appears.
- Hover over the user you want to manage AI agent access for and click the
Edit icon (
).The Edit user pane opens. All fields except AI agents are read-only.
- Click Select AI agents.
- Select the AI agents that the user should be able to access.
You can select more than one. You can also start typing to filter the results of the drop-down list.
When you select an AI agent, it’s added above the AI agents field. You can click the X next to an AI agent to remove the user’s access to it.
- Click Save.
Managing AI agent access for client editors and client admins
By default, client editors and client admins have access to all AI agents. However, a client admin can contact Zendesk customer support to request that Zendesk restrict the AI agents that another client admin has access to.
When this happens:
- Client admins with restricted AI agent access can give other users access only to the AI agents they themselves have access to.
- If a client admin with restricted AI agent access is downgraded to a client editor or client user, they continue to have the same restricted AI agent access.