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By connecting the action builder to external systems, such as Confluence, admins can integrate Zendesk with external systems in automated workflows, improving collaboration and maintaining a seamless experience across multiple platforms.
Note: The steps associated with external systems in action flows are referred to collectively as external actions.
This article contains the following topics:
  • Connecting Confluence to action builder
  • Using Confluence actions in action flows

Connecting Confluence to action builder

Before you can include external actions in your action flows, you must connect the action builder to the external system.

When connecting to external systems for use in action flows, the following best practices are recommended:
  • All external actions performed by an action flow are attributed to the user who connected the external system. Therefore, it is a best practice to use a dedicated service account rather than personal credentials when connecting to each external system.
  • All integrations request access to necessary scopes. However, it's important that you review and validate the scopes before authorizing the connection to the external system.
  • When managing credentials for API key-based tools, such as OpenAI, it's best to store keys in a secure vault or credential manager.
To connect action builder to Confluence
  1. In Admin Center, click Apps and integrations in the sidebar, then select Actions > Action flows.
  2. Create or edit an action flow.
  3. Open the step sidebar.
  4. Under External actions, click Confluence.
  5. Click Connect.
  6. Follow Atlassian's prompts to authenticate and complete the connection.
    Note: All external actions performed by an action flow are attributed to the user who connected the external system. Therefore, it is a best practice to use a dedicated service account rather than personal credentials when connecting to each external system.

After you've connected to the system, you'll see an indicator that it's connected and details about the instance you're connected to, as well as the actions available for Confluence.

Using Confluence actions in action flows

Confluence action steps can be used to create, update, and add comments to Confluence pages.

The following Confluence actions are available:
  • Create page
  • Update page
  • Create footer comment
  • Search for a page

Creating a Confluence page

Use the Create page action to create a new Confluence page with the specified title and text-based content.

This action has the following inputs and outputs:

  Variables
Inputs space_id, title, value
Output Full metadata

Updating an existing Confluence page

Use the Update page action to update an existing Confluence page with specified text-based changes.

This action has the following inputs and outputs:

  Variables
Inputs space_id, title, value
Output Full metadata

Creating a footer comment on an existing Confluence page

Use the Create footer comment action to add a comment to an existing Confluence page.

This action has the following inputs and outputs:

  Variables
Inputs page_id, value
Output id, status

Searching for a Confluence page

Use the Search for a page action to search for a Confluence page by its title.

This action has the following inputs and outputs:

  Variables
Inputs title
Output id, title
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